Pravila refundacije
Refund and returns policy
Angelique is operated by Freeland International Kft, Tisza Lajos körút 47, 6722 Szeged, Hungary (VAT: HU32049396). Questions? Email info@angelique-luxury.com.
Your 14-day right of withdrawal
As a consumer in the EU, you can withdraw from your purchase within 14 days of receiving your order, without giving a reason.
To withdraw, send us a clear statement by email to info@angelique-luxury.com before the 14 days are up. You can use the model withdrawal form at the bottom of this page, but you don't have to.
Sealed perfumes and cosmetics
For health and hygiene reasons, perfumes and cosmetics that were delivered sealed (for example, in their original cellophane wrapping) cannot be returned once the seal has been removed after delivery. Please only open a product once you're sure you want to keep it.
How to return a product
- Email us at info@angelique-luxury.com with your order number and the products you'd like to return.
- We'll reply with the return address and instructions. Please don't send anything back before you hear from us, because returns sent to the wrong address can get lost.
- Send the products back within 14 days of telling us you're withdrawing, unopened and in their original packaging.
You pay the cost of returning the products. We recommend a tracked shipping method, because we can only refund returns that reach us.
Your refund
We refund the price of the products and the original standard shipping cost within 14 days of receiving your withdrawal. We may hold the refund until we've received the products back, or until you've shown us proof that you've sent them, whichever comes first. If you chose a more expensive shipping option than our standard one, we only refund the cost of standard shipping.
Refunds go back to the original payment method. We don't charge any fees for the refund itself.
You're responsible for any loss in value caused by handling the products beyond what's needed to check them.
Damaged, defective or incorrect items
If your order arrives damaged, or you received the wrong product, please email us within 48 hours of delivery with photos of the product, its box and the outer packaging. This lets us claim with the carrier and resolve it quickly. We'll send you a replacement or a full refund, at no cost to you.
This request doesn't limit your legal rights. All products are covered by the statutory 2-year legal guarantee of conformity under EU law, and you can contact us about a defect at any time within that period.
Exchanges
We don't exchange products directly. Return the unopened product as described above, then place a new order for the one you want.
Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)
To: Freeland International Kft, Tisza Lajos körút 47, 6722 Szeged, Hungary, info@angelique-luxury.com
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):
Ordered on (*) / received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
(*) Delete as appropriate.